What is an EngageBayWorkflow?
EngageBay Workflow is a series of "Actions" or "Conditions" or a combination of both that automatically interact with each other and triggered by execution.
EngageBay workflow uses the same set of actions and conditions that are used in automation. The difference is that the workflow does not have a trigger event and has to be started manually by execution.
A single contact or multiple contacts can also be subjected to a workflow by selecting a contact or several contacts and executing workflow under bulk actions.
Workflow is especially useful when you already have a standard process applying to a certain situation. So instead of you doing each step manually. You can just set up a workflow to automate the process and execute the workflow to each contact where the process applies.